Rental Terms & Conditions

Reservations & payment

Your reservation is confirmed once we have received your signed agreement (where required) and the amount due to reserve. For arrivals 60 or more days out, 25% of the total reserves your stay; for arrivals within 60 days, payment in full is required to reserve. The balance is due before arrival.

The card you enter at booking is processed by our reservations team — no charge is taken through this website at the time of booking. The exact amounts, the balance due date and the full total including taxes and fees are shown before you confirm and repeated on your confirmation.

Cancellation & changes

The cancellation terms for your villa are shown before you confirm and again on your confirmation. If your plans change, call (866) 843-8706 as early as possible so we can review your options. Travel protection may be available — ask our reservations team when you book.

Check-in & check-out

Standard check-in is 4:00 PM and check-out is 10:00 AM. Early check-in or late check-out may be available on request and is not guaranteed. Check-in instructions are sent before arrival.

Minimum stay & arrival days

Some villas carry a minimum number of nights and set arrival/departure days that vary by villa and season. Only villas available for your dates are shown when you search, so if a villa appears for your nights you can book it.

Occupancy

Occupancy may not exceed the maximum number of guests listed for your villa. The person booking must be an adult who stays in the villa for the full trip and is responsible for the group. House parties and events are not permitted.

Smoking, pets & conduct

All villas are non-smoking. Pets are only permitted in villas specifically designated as pet-friendly and with prior approval. Guests agree to respect quiet hours and the community, and to follow all resort and HOA rules.

Care of the villa & damage

Please treat the villa as your own. Guests are responsible for loss or damage beyond normal wear during their stay. Report any maintenance issue promptly so we can address it. A security deposit or damage protection may apply and will be disclosed before you confirm.

Substitutions & liability

In the rare event a villa becomes unavailable, we will provide comparable accommodations or a full refund of amounts paid for the affected villa. We are not liable for circumstances beyond our control. These terms are governed by the laws of the State of North Carolina.